Refund & Returns Policy

1. Our Commitment to You

At Cube Air Tent, we strive to ensure you are completely satisfied with your purchase. If you are unhappy with a product, you may request a refund or return—subject to the terms below—in compliance with applicable US federal and state consumer protection laws.

2. When You May Return a Product

You may request a return or refund if:

• The product is defective: Manufacturing fault, damage in transit, or the item does not match the advertised description.

• Incorrect delivery: The wrong item was shipped or your order is incomplete.

• Standard Return Window: You request a return within 14 calendar days of delivery, provided the product is completely unused, unpitched, and in its original, resalable condition with all original packaging, tags, and accessories intact.

• Safety issues: The product is faulty or unsafe to use.

3. How to Request a Return or Refund

To request a return or refund:

1. Email us at cubeusa@cubeairtent.com within 14 calendar days of delivery.

2. Provide:

   • Your order number

   • Proof of purchase

   • A clear description of the issue, including photos or videos if relevant (damage, defect, incorrect item, etc.)

3. If your return request is approved, we will provide you with a Return Authorization (RA) number and shipping instructions.

Shipping Costs:

• Pack the item securely in its original packaging.

• Unless the return is due to our error (defect, damage, or wrong item shipped), you are responsible for return shipping costs.

• We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked returned items.

4. Refund Method & Timing

• Inspection: Once we receive and inspect your returned product to confirm it meets our return criteria, we will notify you of the approval or rejection of your refund.

• Processing Time: Approved refunds will be processed within 7 to 10 business days.

• Payment Method: Refunds will be credited back to your original payment method (Credit Card, PayPal, etc.). Please note that your financial institution may take additional time to post the credit to your account.

• Shipping Reimbursement: If the return is due to a defect or our error, we will reimburse reasonable return shipping costs or provide a prepaid return label. Original shipping charges are non-refundable for standard preference-based returns.

5. Non-Returnable & Excluded Items

We cannot accept returns or issue refunds if:

• The tent or product has been pitched, used outdoors, or shows signs of wear (unless deemed a legitimate manufacturing defect).

• The product is not in its original condition, or original packaging is missing, damaged, or soiled.

• The item was explicitly sold as "Final Sale," "Clearance," "As-Is," or was custom-made/personalized.

• More than 14 calendar days have passed since delivery (except for verified warranty or manufacturing defects).

6. Replacement or Repair Option

If a product arrives defective, damaged, or malfunctions under normal intended use:

• We may offer a free replacement or repair (at our discretion) instead of a refund—whichever resolves the issue most efficiently for you.

• If a replacement or repair is unavailable or not feasible, a full refund will be issued upon receipt and verification of the returned item.

7. Your Consumer Rights

This policy operates in accordance with US state and federal trade standards. Depending on your state of residence, you may have additional statutory consumer rights regarding warranties and merchantability. Nothing in this policy is intended to limit or restrict those rights.

8. How to Contact Us

If you have any questions about returns, refunds, warranty claims, or exchanges, please contact us directly at:

Email: cubeusa@cubeairtent.com