Shipping Policy

1. Processing Times

• Standard Orders: All standard orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email.

• Custom or Made-to-Order Items: If you are ordering a custom-branded or special-order inflatable tent, lead times may vary (typically 2 to 4 weeks). Specific production times will be communicated at the time of purchase.

• You will receive a notification email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of your order.

• Standard Ground Shipping: Estimated 3 to 7 business days.

• Expedited Shipping: Available at checkout for faster transit times.

• Freight / Bulk Orders: Oversized or commercial inflatable tents may ship via freight common carrier. Delivery times for freight vary depending on regional hub routing (typically 5 to 10 business days).

Please note: Transit times are estimates provided by shipping carriers and are not guaranteed.

3. Shipping Destinations & Limitations

• Contiguous US: We ship to addresses across the 48 contiguous United States.

• Alaska, Hawaii, & US Territories: Shipping to Alaska, Hawaii, Puerto Rico, and other US territories may incur additional shipping surcharges and longer transit times.

• P.O. Boxes & APO/FPO: Due to the size and weight of Cube Air Tents, we cannot ship to P.O. Boxes. Please provide a physical street address at checkout.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active on the carrier’s system.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

5. Delivery Requirements (Freight & Large Tents)

For large or heavy inflatable tent shipments sent via freight carrier:

• Signature Required: Freight deliveries require an adult signature upon delivery.

• Curbside Delivery: Standard freight delivery is "curbside only." The driver will unload the item at the end of your driveway or loading dock; they are not responsible for moving the package indoors or assembling the product.

6. Shipping Damage & Lost Packages

Please inspect your package upon arrival before accepting or opening it.

• Damaged in Transit: If your package arrives clearly damaged, please document the damage by taking photographs immediately and note the damage on the delivery receipt (if delivered via freight). Contact us at cubeusa@cubeairtent.com within 48 hours of delivery so we can file a claim with the carrier and replace your item.

• Lost Packages: If tracking indicates your package was delivered but you have not received it, please check around your property and with neighbors first. If it remains missing, contact us promptly so we can initiate a trace with the delivery carrier.

7. How to Contact Us

If you have any questions or concerns regarding your shipment, please reach out to:

Email: cubeusa@cubeairtent.com